2.5 hard drive not connecting to PC

WD External Drives External Drives for PC
1

Hello / bonjour,

I need help, i have a problem with my 2.5 drive external : when I plug it to the PC with USB cable ; nothing working.
I looked on BIOS, in harddrive setup parameters : my drive don t appear.
Suddenly I removed the box to plug it into SATA on a dock, the problem is that it is not SATA but another type of connector (probably owner, that I do not know); how can I do?

Can anyone help me.

I am French, sorry for my not very good handwriting.

Thanks,

Goodbye.

308278492_854566878872119_9088026683534312642_n
308278492_854566878872119_9088026683534312642_n1470×2042 180 KB

2

Hi @Kevin29,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:
https://support-en.wd.com/app/ask

3

Hi,

Check the Drive in Disk Management, you should first check whether Windows detects the hard disk when you plug it in. Plug your removable drive into your computer, if it isn’t already.

Next, open the Disk Management tool. To do so, press Win + X (or right-click the Start button) to open the Power User menu and select Disk Management from the list. You can also open the Run dialog with Win + R and enter diskmgmt.msc to open this utility.

As the name suggests, Disk Management lets you see all the hard disks connected to your computer. It allows you to review sizes, partitions, and other disk information.

You should see your external drive listed in the Disk Management window, likely below your primary and any secondary disks. Even if it doesn’t appear in the This PC window because it doesn’t contain any partitions, it should show up here as a Removable volume.

If you do see the drive here. There, you’ll partition and/or format your drive properly so Windows and other devices can access it.

If your external drive is still not showing up in Disk Management, continue on. You’ll need to determine why your drive isn’t recognized. It’s possible you have a hardware issue, driver problem, or a dead drive.